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[FAQ] THE DREAM SHOW 4: DREAM THE FUTURE MERCHANDISE
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Hello!
We know you are having questions on how to purchase, when can I receive my orders etc. in your head so we churned up a list of Frequently Asked Questions (FAQs) to solve your queries!
• When will the preorder start?
Preorder will begin on 7 October, 11AM and will run till 14 October, 11:59PM, or while stocks last.
• Do I need to register for an account before placing my order?
Yes. You will need to register for a Shopify account before placing your order. Please pre-register an account before sales date to ensure a fast and smooth ordering process.
• How do I know that my order is confirmed?
Please send us your payment proof (you may reply directly to the automated invoice) once payment is made. Kindly include your order number (e.g #1004) in the remarks for easy reference.
As payments are manually verified, please allow up to 48 hours for confirmation. You may view the status of your payment in your account.
• Can I make the payment later?
No. Orders without payment proof sent or payment received within 24 hours will be voided.
• Will there be offline sales during show day?
Yes. Offline sales will be available on both days. Please check our social media closer to the date for more details.
• Can I have my items shipped to me?
Shipping option is not available. Only on-site collection is applicable.
• I am a VIP ticket holder. Is there a priority queue for online presale?
No. There will be no priority queue for online presale. However, for offline sales on both event days, a designated VIP priority queue will be set up at the merchandise booth.
• Can I purchase if I am not a ticket holder?
Yes. Purchases are open to everyone, but collection is only available at the Singapore Indoor Stadium merchandise booth during operational hours. Shipping is not available.
• Can I make changes to my orders after I have placed my orders?
No. Changes cannot be made once your order and payment are confirmed. If you wish to add more items, please place a new order.
• Are the product prices in SGD?
Yes. All product prices are listed in SGD.
• What are the payment options available?
For online preorders, only PayNow is accepted.
• I cannot pay via PayNow QR, how else can I order?
If you are unable to pay via PayNow QR, you may purchase items during offline sales at the venue, where other cashless payment methods (e.g. Visa/Mastercard) will be accepted. Please check our social media closer to the date for more details.
• How do I collect my order at the venue on event day?
Please present your invoice and order number to show our staff at the counter during collection.
• Can I refund/exchange my item?
No refunds will be accepted once payment has been confirmed. Please check your items carefully before leaving the counter. Exchanges are only permitted for damaged items and must be for the same product.